CONFLICT RESOLUTION
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
At the end of this workshop, participants should:
• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques
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Conflict ResolutionNew
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MODULE 1 - An Introduction to Conflict Resolution
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Module 1 - Intro
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Module:110 xp
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MODULE 2 - Conflict Resolution Styles with the Thomas-Kilmann Instrument
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Module 2 - Intro
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Module:210 xp
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MODULE 3 - Creating an Effective Atmosphere
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Module 3 - Intro
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Module:310 xp
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MODULE 4 - Creating a Mutual Understanding
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Module 4 - Intro
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Module:410 xp
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MODULE 5 - Focusing on Individual and Shared Needs
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Module 5 - Intro
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Module:510 xp
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MODULE 6 - Getting to the Root Cause
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Module 6 -Intro
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Module:610 xp
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MODULE 7 - Generating Options
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Module 7 - Intro
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Module:710 xp
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MODULE 8 - Building a Solution
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Module 8 - Intro
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Module:810 xp
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MODULE 9 - The Short Version of the Process
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Module 9 - Intro
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Module:910 xp
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MODULE 10 - Additional Tools
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Module 10 - Intro
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Module:1010 xp
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MODULE 11 - Wrapping up
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Module:11
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