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CONFLICT RESOLUTION

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.


Workshop Objectives


Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should:

    • Understand what conflict and conflict resolution mean

    • Understand all six phases of the conflict resolution process

    • Understand the five main styles of conflict resolution

    • Be able to adapt the process for all types of conflicts

    • Be able to break out parts of the process and use those tools to prevent conflict

    • Be able to use basic communication tools, such as the agreement frame and open questions

    • Be able to use basic anger and stress management techniques

Private Course
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Responsible Administrator
Last Update 02/21/2024
Completion Time 22 minutes
Members 13
    • Conflict Resolution
  • MODULE 1 - An Introduction to Conflict Resolution
    • Module 1 - Intro
    • Module:1
      10 xp
  • MODULE 2 - Conflict Resolution Styles with the Thomas-Kilmann Instrument
    • Module 2 - Intro
    • Module:2
      10 xp
  • MODULE 3 - Creating an Effective Atmosphere
    • Module 3 - Intro
    • Module:3
      10 xp
  • MODULE 4 - Creating a Mutual Understanding
    • Module 4 - Intro
    • Module:4
      10 xp
  • MODULE 5 - Focusing on Individual and Shared Needs
    • Module 5 - Intro
    • Module:5
      10 xp
  • MODULE 6 - Getting to the Root Cause
    • Module 6 -Intro
    • Module:6
      10 xp
  • MODULE 7 - Generating Options
    • Module 7 - Intro
    • Module:7
      10 xp
  • MODULE 8 - Building a Solution
    • Module 8 - Intro
    • Module:8
      10 xp
  • MODULE 9 - The Short Version of the Process
    • Module 9 - Intro
    • Module:9
      10 xp
  • MODULE 10 - Additional Tools
    • Module 10 - Intro
    • Module:10
      10 xp
  • MODULE 11 - Wrapping up
    • Module:11