Reach new heights

Welcome to the Creative Problem Solving workshop. In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

By the end of this workshop, participants will be able to: 

    • Understand problems and the creative problem solving process

    • Identify types of information to gather and key questions to ask in problem solving 

    • Identify the importance of defining a problem correctly

    • Identify and use four different problem definition tools

    • Write concrete problem statements

    • Use basic brainstorming tools to generate ideas for solutions

    • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

    • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

    • Perform a final analysis to select a solution

    • Understand the roles that fact and intuition play in selecting a solution

    • Understand the need to refine the shortlist and re-refine it

    • Understand how to identify the tasks and resources necessary to implement solutions

    • Evaluate and adapt solutions to reality

    • Follow up with solution implementation to celebrate successes and identify improvements

Change is a constant in our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. 

Workshop Objectives

 Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Use needed components to develop a change management and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry and its purposes

Critical thinking is vital to any kind of success, including your career and beyond. Simply put, critical thinking is a questioning approach to form a judgment or conclusion. It encourages reflective and independent thinking to guide us through the hundreds of decisions that we make throughout a week. Having these skills provides you with the best chance of making an informed decision. Everything and anything can be a subject to question with critical thinking.

As problems are bound to come up in any organization, it’s important to know how to address these challenges with good reasoning and logic. Utilizing your critical thinking skills will lead you toward being a more rational and disciplined thinker. This workshop will provide you the skills to approach problems critically, as well as recognize the power of open-mindedness and altering your perspective, in order to make the best choices.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 

The objectives for this course are as follows:

    • Define critical thinking

    • Understand the critical thinking process

    • Identify the role of logic, and reasoning

    • Recognize benefits and barriers to critical thinking

    • Identify characteristics of a critical thinker

    • Evaluate information using critical thinking skills

    • Recognize ways to improve skills

    • Explore and revise perspective, when necessary

    • Comprehend problem solving abilities

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should:

    • Understand what conflict and conflict resolution mean

    • Understand all six phases of the conflict resolution process

    • Understand the five main styles of conflict resolution

    • Be able to adapt the process for all types of conflicts

    • Be able to break out parts of the process and use those tools to prevent conflict

    • Be able to use basic communication tools, such as the agreement frame and open questions

    • Be able to use basic anger and stress management techniques

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. 

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

    • Define requirements for particular tasks

    • Set expectations for your staff

    • Set SMART goals for yourself

    • Help your staff set SMART goals

    • Assign work and delegate appropriately

    • Provide effective, appropriate feedback to your staff

    • Manage your time more efficiently

    • Help your team resolve conflicts

    • Understand how to manage effectively in particular situations

Welcome to the Employee Motivation workshop. Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.

Therefore, there is a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This manual is designed to show participants the way to get the best out of a confident, motivated group of employees, and to show them how to motivate that group.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 

By the end of this workshop, participants will:

    • Define motivation, an employer’s role in it, and how the employee can play a part

    • Identify the importance of Employee Motivation

    • Identify methods of Employee Motivation

    • Describe the theories which pertain to Employee Motivation – with particular reference to psychology

    • Identify personality types and how they fit into a plan for Employee Motivation.

    • Set clear and defined goals.

    • Identify specific issues in the field, and address these issues, and how to maintain this going forward.