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Welcome to the Creative Problem Solving workshop. In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

By the end of this workshop, participants will be able to: 

    • Understand problems and the creative problem solving process

    • Identify types of information to gather and key questions to ask in problem solving 

    • Identify the importance of defining a problem correctly

    • Identify and use four different problem definition tools

    • Write concrete problem statements

    • Use basic brainstorming tools to generate ideas for solutions

    • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

    • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

    • Perform a final analysis to select a solution

    • Understand the roles that fact and intuition play in selecting a solution

    • Understand the need to refine the shortlist and re-refine it

    • Understand how to identify the tasks and resources necessary to implement solutions

    • Evaluate and adapt solutions to reality

    • Follow up with solution implementation to celebrate successes and identify improvements

Change is a constant in our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. 

Workshop Objectives

 Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Use needed components to develop a change management and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry and its purposes

Critical thinking is vital to any kind of success, including your career and beyond. Simply put, critical thinking is a questioning approach to form a judgment or conclusion. It encourages reflective and independent thinking to guide us through the hundreds of decisions that we make throughout a week. Having these skills provides you with the best chance of making an informed decision. Everything and anything can be a subject to question with critical thinking.

As problems are bound to come up in any organization, it’s important to know how to address these challenges with good reasoning and logic. Utilizing your critical thinking skills will lead you toward being a more rational and disciplined thinker. This workshop will provide you the skills to approach problems critically, as well as recognize the power of open-mindedness and altering your perspective, in order to make the best choices.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 

The objectives for this course are as follows:

    • Define critical thinking

    • Understand the critical thinking process

    • Identify the role of logic, and reasoning

    • Recognize benefits and barriers to critical thinking

    • Identify characteristics of a critical thinker

    • Evaluate information using critical thinking skills

    • Recognize ways to improve skills

    • Explore and revise perspective, when necessary

    • Comprehend problem solving abilities

Good organizational skills can prove beneficial in any area of your life. Organization can increase a person’s general productivity, project management, and can even affect their memory and retention skills. These skills are not acquired overnight – it will take a lot of practice and patience. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized. 

Workshop Objectives

To effectively learn better organization skills, a person must first learn efficient training tools and tips to help him reach his goal. With this help, everyone can take a better look at their current habits and form a new plan to become better organized in life. This workshop is designed to help you in the following ways:

• Examine current habits and routines that are not organized
• Learn to prioritize your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and work space
• Learn to resist procrastination
• Make plans to stay organized in the future

This course has been carefully designed to help you better understand supply chain management. Before we begin with the main points of the course, however, we first need to complete some activities to help focus and maximize our learning experience. In Module One, we’re going to cover topics such as basic housekeeping, parking lot, workshop objectives and action plans and evaluation. So, let’s get started.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 

By the end of the course, learners will be able to apply their knowledge of supply chain management as demonstrated by completing module activities and a course evaluation.

Identify how supply chain management relates to:

    • Customer satisfaction

    • Improving performance

    • Lowering costs

    • Product development

Define the terms:

    • Procurement

    • Upstream and downstream

    • Raw material

    • Forecasting

    • Carrying cost

    • Inventory

    • Order generation

    • Order taking

    • Order fulfillment

    • Returns management

Understand the levels of supply chain management and their effects

    • Strategic

    • Tactical

    • Operational

Comprehend the flows of supply chain management and data warehouses

    • Product flow

    • Information flow

    • Finances flow

Take a look at inventory management

Study supply chain groups

Review tracking and monitoring methods

Examine supply chain event management

Welcome to the Interpersonal Skills workshop. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

By the end of this workshop, participants will be able to: 

    • Understand the difference between hearing and listening

    • Know some ways to improve the verbal skills of asking questions and communicating with power.

    • Understand what non-verbal communication is and how it can enhance interpersonal relationships.

    • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

    • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

    • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.

    • Understand how the use of facts and emotions can help bring people to your side. 

    • Identify ways of sharing one’s opinions constructively.

    • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.

    • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive. 

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay longer with the company. Offering a health and wellness program helps you as an employer, while helping your employees. 

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

At the end of this workshop, participants should be able to:

    • Access Health and Wellness Program Needs

    • Plan a Health and Wellness Program

    • Implement a Health and Wellness Program

    • Maintain a Health and Wellness Program

Welcome to the Measuring Results with Training workshop. Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 

By the end of this workshop, participants will:

    • Understand Kolb’s learning styles and learning cycle

    • Understand Kirkpatrick’s levels of evaluation

    • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals

    • Understand when to use each type of evaluation tool

    • Be able to perform a needs assessment

    • Know how to write learning objectives and link them to evaluation

    • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond

    • Know how to identify the costs, benefits, and return on investment of training

    • Be familiar with the parts of a business case

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This workshop is designed to help you in the following ways:

• Define emotional intelligence and emotions
• Identify the components of emotional intelligence
• Identify tools to gain control over emotions
• Determine effective verbal and nonverbal communication skills
• Successfully execute conflict resolution and manage relationships with others
• Identify the benefits of being emotionally aware
• Recognize ways to apply emotional intelligence in the workplace
• Determine ways to make a great impression on others

Welcome to the Presentation Skills workshop. This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal communication skills
• Overcoming nervousness
• Develop and use flip charts with color
• Create targeted PowerPoint presentations
• Utilize white boarding for reinforcement
• Describe how video and audio enhance a presentation and list criteria for determining what types to use

• Enrich the learning experience with humor, questions, and discussion.
  

Social media is a staple of modern life. It is so enmeshed in the way that we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social media strategies, you should take the time to understand the benefits as well as the risks of using different social media platforms to reach current and potential customers.   

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

At the end of this workshop, participants should be able to:

    • Understand different social media platforms

    • Identify audience

    • Monitor and measure performance

    • Consider pros and cons before making decisions

Welcome to the Employee Motivation workshop. Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.

Therefore, there is a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This manual is designed to show participants the way to get the best out of a confident, motivated group of employees, and to show them how to motivate that group.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 

By the end of this workshop, participants will:

    • Define motivation, an employer’s role in it, and how the employee can play a part

    • Identify the importance of Employee Motivation

    • Identify methods of Employee Motivation

    • Describe the theories which pertain to Employee Motivation – with particular reference to psychology

    • Identify personality types and how they fit into a plan for Employee Motivation.

    • Set clear and defined goals.

    • Identify specific issues in the field, and address these issues, and how to maintain this going forward.

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. 

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

    • Define requirements for particular tasks

    • Set expectations for your staff

    • Set SMART goals for yourself

    • Help your staff set SMART goals

    • Assign work and delegate appropriately

    • Provide effective, appropriate feedback to your staff

    • Manage your time more efficiently

    • Help your team resolve conflicts

    • Understand how to manage effectively in particular situations

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should:

    • Understand what conflict and conflict resolution mean

    • Understand all six phases of the conflict resolution process

    • Understand the five main styles of conflict resolution

    • Be able to adapt the process for all types of conflicts

    • Be able to break out parts of the process and use those tools to prevent conflict

    • Be able to use basic communication tools, such as the agreement frame and open questions

    • Be able to use basic anger and stress management techniques